ASSISTANT RESIDENTIAL TECHNICIAN
Company: Citynet
Location: Bridgeport
Posted on: October 14, 2024
Job Description:
Position Summary:
As an Assistant Residential Technician specializing in Fiber
Splicing for Internet, Phone, and TV services, you'll be
responsible for ensuring seamless connectivity and service delivery
to residential customers. Your primary focus will be installing,
maintaining, and troubleshooting fiber optic networks and
configuring and optimizing internet, phone, and TV services within
residential premises.
Position responsibilities:
- Install the interior fiber-optic cable and splice it inside the
NID to the exterior fiber-optic cable using a fusion fiber
splicer.
- Install and configure internet, phone, and television services
in residential homes according to company standards and
procedures.
- Perform on-site assessments to determine the optimal placement
of equipment and wiring for efficient service delivery.
- Troubleshoot and resolve technical issues related to internet
connectivity, phone, television reception, and equipment
functionality.
- Educate customers on the use of equipment, features, and
services to enhance their overall experience.
- Maintain accurate records of service calls, installations, and
equipment inventory.
- Adhere to safety protocols and guidelines while working in
residential environments.
- Collaborate with other team members and departments to ensure
seamless service delivery and customer satisfaction.
- Keep abreast of technological advancements and industry trends
to improve skills and knowledge continuously.
- Provide exceptional customer service by addressing inquiries,
concerns, and complaints in a professional and timely manner.
- Participate in training sessions to enhance technical
proficiency and customer service skills. Essential skills and
experience:
- High school diploma or equivalent; technical certification or
degree preferred.
- Previous experience in fiber-optic splicing,
telecommunications, cable installation, or related field
preferred.
- Strong technical aptitude with the ability to troubleshoot and
resolve technical issues effectively.
- Excellent communication and interpersonal skills, with a
customer-centric approach.
- Ability to work independently and as part of a team in a
fast-paced environment.
- Proficiency in using basic hand and power tools for
installation and maintenance tasks.
- Ability to climb ladders and enter crawl spaces and attics when
required.
- Valid driver's license and clean driving record.
- Ability to lift and carry equipment weighing up to 50 pounds
and work in various weather conditions.
- Flexibility to work evenings, weekends, and holidays as
needed.
- Commitment to adhering to safety protocols and guidelines at
all times. Work Environment:
- Required to work in both inside and outside environments in all
weather conditions. Additional Responsibilities:
- Regional Travel is required, as well as occasional after-hours
or overtime work.
- Other duties as assigned Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Health savings account
- Life insurance
- Long term disability
- Paid time off
- Vision insurance
Keywords: Citynet, Penn Hills , ASSISTANT RESIDENTIAL TECHNICIAN, Professions , Bridgeport, Pennsylvania
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