Customer Service Representative

Location: Warrendale
Posted on: November 18, 2024

Job Description:

Local company in need of Customer Service Representative. Reps will be responsible for developing and maintaining excellent customer relations. In addition, they are responsible for retaining existing customer base by satisfying customers' concerns quickly and completely, expanding the business through satisfied customers and referrals.

?Answer incoming calls including billing and invoicing, changing account information, account retention, and a diversity of customer related calls.

?Troubleshoot technical inquiries and schedule service calls with customers.

?Save accounts of customers that are attempting to cancel.

?Responsible for following up with existing customers in regards to installations, service calls, alarms, testing systems and special problems to ensure we are meeting our promises and expectations.

?Handle customers' problems from beginning to ending solution by listening to the customer, defining the problem, resolving the problem and following up with the customer

?Call customers to pro actively provide customer service.

Requirements:

?At least 1 year Customer service experience.

?Excellent communication and phone skills.

?Computer and typing skills (Microsoft Office)

?Good problem solver and strong negotiator.?

.Ability to multi-task.

?Independent thinker and motivated self-starter.

?Work schedules alternate periodically as a result of shift bids.

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Penn Hills , Customer Service Representative, IT / Software / Systems , Warrendale, Pennsylvania